Privacy Policy
Effective Date: January 1, 2025
1. Information We Collect
We collect information that you provide directly to us, such as your name, email address, and payment information when you make a purchase or sign up for our newsletter. We also collect usage data and cookies to understand how you interact with our sanctuary.
2. How We Use Your Information
Your information is used to process orders, send newsletters, personalize your experience, improve our site, and fulfill access to our digital courses. We strive to provide a refined urban dog experience tailored to your needs.
3. Cookies & Tracking
We use cookies for analytics and to remember your preferences. These small files help us provide a seamless experience. You can opt out of cookie tracking via your browser settings at any time.
4. Third-Party Services
We utilize trusted third-party services to enhance our offerings. This includes Stripe for secure payment processing, various email marketing tools, and CJ Dropshipping for order fulfillment. Please note that these services have their own independent privacy policies.
5. Data Security
We take your privacy seriously. We use SSL encryption and secure servers to protect your data. We never sell your personal information to third parties; your trust is our most valuable asset.
6. Your Rights
You have the right to access, correct, or delete your personal data. If you wish to exercise these rights or have questions about your information, please contact us at hello@goldenpawretreat.com.
7. Children's Privacy
Golden Paw Retreat is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
- Right to Know: You may request that we disclose what personal information we collect, use, share, or sell about you.
- Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions.
- Right to Opt-Out: We do not sell your personal information to third parties. Should our practices change, we will provide a clear mechanism for you to opt-out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, meaning we will not deny you services or provide a different level of quality.
How to Submit a Request: To exercise your rights, please email us at hello@goldenpawretreat.com with "California Privacy Request" in the subject line. We will verify your request and respond within 45 days.
Authorized Agent: You may designate an authorized agent to make a request on your behalf. We will require proof of your written permission for the agent to act on your behalf.
Shine the Light Law: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the email address provided above.
9. Do Not Track Signals
Some web browsers may transmit "Do Not Track" signals. Golden Paw Retreat does not currently respond to or take action with respect to these signals. However, as noted above, we do not sell your personal data to third parties.
10. Contact Us
For any questions regarding this Privacy Policy, please reach out to our team at hello@goldenpawretreat.com.